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Project update

Jobs Queensland has delivered the Queensland Tourism Workforce Plan 2017-20 (PDF, 1.48MB) following extensive consultation with industry and communities across Queensland. The Plan, as part of our commitment under Advancing Tourism 2016–20: Growing Queensland Jobs (PDF, 2.9 MB), provides an industry-endorsed strategic framework to build on the tourism industry’s strengths, while providing clear achievable and measurable goals that government and industry can implement together.

During consultation with tourism stakeholders, industry was very clear about what it wanted – ‘do-able’, realistic recommendations that could be ‘owned’ by industry in partnership with government and actioned at a local level, as well as state-wide. The actions included in the Plan will require strategic investment, collaboration and partnerships involving all levels of government, training providers, industry organisations, employers and individual stakeholders.

Four key themes were identified – careers, local workforce, skills and collaboration. These themes were reflected in every region, however the order of priority and magnitude of need varies from region to region. Jobs Queensland has committed to developing region-specific tourism workforce development plans which reflect these variances, and will provide practical solutions at a local level. These regional plans will be developed in collaboration with industry.

 

DOWNLOAD THE PLAN
(PDF, 1.48MB)

JQ work

Jobs Queensland actions include:

  • establishment of a Tourism Industry Advisory Group to gather industry intelligence
  • stocktake of existing government and industry programs in Queensland, including identifying apprenticeship and traineeship development in the tourism industry
  • undertake analysis to determine influence of competing industries for attraction and retention of a tourism workforce
  • ascertain the reason for attraction and retention of skilled workers among the tourism industry and identify and disseminate good practice
  • provide advice on the structure of the Queensland Tourism Workforce Plan and the engagement strategy.

 

Purpose of the Tourism Industry Advisory Group

The primary objective of the Tourism Industry Advisory Group is to provide advice and access to networks and information to support Jobs Queensland in the delivery of a Queensland Tourism Workforce Plan.

Functions of the Tourism Industry Advisory Group

  • Support identification of underlying issues regarding current and future success of the attraction and retention of a tourism workforce.
  • Highlight emerging issues and identify solutions for Jobs Queensland consideration.
  • Provide industry intelligence of current initiatives.
  • Provide Jobs Queensland with advice and expertise on issues pertaining to workforce issues for key target groups (Aboriginal and Torres Strait Islanders, youth, persons with a disability, mature aged and regional).
  • Discuss the influence of competing industries for attraction and retention of a tourism workforce.
  • Identify and discuss attraction and retention of skilled workers among the tourism industry and identify and disseminate good practice.
  • Provide advice on the structure of the Tourism Workforce Plan and the engagement strategy.

Click below to download the Tourism Industry Advisory Group Terms of Reference.

Download PDF (163 KB)

The project background

Jobs Queensland, on behalf of the Department of Tourism, Major Events, Small Business and the Commonwealth Games (DTESB), is examining the status of the tourism and hospitality workforce to provide options for government and industries under Advancing Tourism 2016–20: Growing Queensland Jobs (PDF, 2.9 MB).

In development of the Queensland Tourism Workforce Plan 2017-20, Jobs Queensland committed to:

  • Completing the analysis of the current and future skills required to support the tourism industry
  • Identifying options for apprenticeship and trainee development in the tourism industry
  • Preparing a tourism workforce plan with short-term and long-term priorities that focus on identified skills gaps

A Tourism Industry Advisory Group, comprising of Tourism industry stakeholders was established to guide the development of the plan, which included 29 consultation sessions held across Queensland between November 2016 and March 2017.

Last updated 14 May 2018